Refund & Cancellation Policy (Partners)
When a doctor, clinic or pharmacy can get a refund on a DawaStation plan. Patients never pay DawaStation; payments to Partners are between you and the Partner.
1. Applies to
Paid Partner plans (Founding Partner, Founding Pharmacy, Starter, Standard) bought from N.A.I.R. Solutions. All amounts are plus 18% GST unless stated.
2. Cooling-off: full refund
Cancel within 7 days of your first payment and before our on-site setup visit: 100% of the amount paid is refunded.
3. After the setup visit, before go-live
If you cancel after the on-site visit (registration filing, software setup, training) but before your website or software goes live, we refund the amount paid minus ₹3,000 + GST for work already done.
4. After go-live
Once your website or clinic/pharmacy software is live, fees are not refundable and any remaining instalments stay due, because the service has been delivered and set up for you.
5. If we fail to deliver
If we do not make your website and software live within 30 days of the setup visit for reasons within our control, you may ask for a full refund.
6. Things outside our control
Government portals (ABDM, HPR, HFR, eSushrut), Medical Council or district verification, and missing documents from the Partner can cause delays. These are not a failure on our part and do not create a refund right, but we will keep following up.
7. Missed instalments
15-day grace period after a due date. After that, premium features are paused (your listing and data remain). If still unpaid 30 days later, the plan converts to Starter benefits for the remaining term and no further instalments are charged; amounts already paid are not refunded.
8. If DawaStation stops operating
If we stop operating the service before the end of the 5-year committed Founding Term, we refund the unused part of those 5 years, pro-rata on the base fee paid, and give you an export of your website content and your data.
9. Government fees
Registration on HPR and HFR is free on the government portal. We do not charge any government fee. Any third-party subscription (for example eSushrut@Clinic) is paid by you directly to that provider and is outside this policy.
10. How refunds are paid
By UPI to the paying account within 10 working days of approval. Write to dawastation.cg@gmail.com or WhatsApp +91 98275 63406 with your invoice number.