Healthcare Partner Agreement
The contract between N.A.I.R. Solutions and a doctor, clinic or pharmacy that joins DawaStation. It covers what we deliver, fees, your responsibilities, data protection and limits of liability. You accept it by ticking the boxes at signup.
1. Parties
This agreement is between N.A.I.R. Solutions (proprietor Pravin R Nair, GSTIN 22DMOPP2753L1ZL, Bhilai, Durg, Chhattisgarh) ("we", "DawaStation") and the doctor, clinic, hospital, lab or pharmacy accepting it ("Partner", "you"). It is accepted electronically under the Information Technology Act, 2000; we record the date, time, version, account and IP address of acceptance.
2. Services
We provide the services of the plan you choose, as described on /partners on the date you accept, including where included: help with HPR/HFR registration, a DawaStation website page, Google Business Profile setup, clinic or pharmacy software, Scan & Share QR and eSushrut setup, WhatsApp reminders, analytics, priority listing and support. The plan, price and term on your invoice form part of this agreement.
3. Government registration
- HPR and HFR registration on the government portal is free. We charge no government fee; our fee is for our assistance and the other services in your plan.
- DawaStation is a private service provider and is not affiliated with, authorised by or acting for the National Health Authority (NHA), ABDM, any Medical Council or any government body.
- You enter your own Aadhaar OTP and create your own portal username and password. We never store them.
- Approval, timelines and rules are decided by the government and verifiers; we do not guarantee approval or any incentive (including DHIS).
4. Fees and payment
- Fees are as per your plan and invoice, plus 18% GST. Payment by UPI to N.A.I.R. Solutions, or cash against a digital receipt.
- Founding Partner (doctors): ₹15,000 + GST (₹17,700): ₹7,000 at signup, ₹5,350 on day 45, ₹5,350 on day 90 from the first payment.
- Founding Pharmacy: ₹9,999 + GST (₹11,799): ₹5,000 at signup, ₹6,799 on day 45 from the first payment.
- Pay in full (Founding plans): you may instead pay the whole amount at signup (₹17,700 for doctors, ₹11,799 for pharmacies). The price is the same; as a thank-you we give one printed QR standee for your reception and 100 printed visiting cards, delivered with your setup. The gift has no cash value and is not refunded or exchanged.
- Every payment gets a numbered GST tax invoice from N.A.I.R. Solutions, shared on WhatsApp.
- Starter (doctors): ₹7,999 + GST for 12 months. Standard: ₹1,999/month, or ₹1,499/month billed yearly, plus GST (pharmacies: ₹999/month, or ₹799/month billed yearly).
- Refunds and missed instalments follow the Refund & Cancellation Policy (/legal/refund), which forms part of this agreement.
5. Founding Term
Founding plans are offered until 31 December 2026 or until 25 seats per category are filled. The Founding Term is 5 years from go-live (committed), and continues up to 10 years at no extra fee while DawaStation operates the service. If we stop operating within the first 5 years, clause 8 of the Refund Policy applies. "Lifetime" in any material means this Founding Term.
6. Your responsibilities
- You hold valid registrations and licences (medical council registration, drug licence, shop establishment, GST where applicable) and will tell us if any is suspended or ends.
- All information you give us or publish (qualifications, fees, timings, stock, prices, photos) is true and lawful, and you have rights to any content you supply.
- You alone are responsible for medical advice, diagnosis, treatment, prescriptions, dispensing and the quality of your services. DawaStation does not supervise or verify clinical decisions.
- You follow the Indian Medical Council / NMC ethics and advertising rules, the Drugs and Cosmetics Act, and consumer law in what you publish.
- You keep your staff logins safe and remove users who leave.
7. Visibility and results
Priority listing, websites and Google profiles improve how easily patients can find you, but we do not guarantee any number of patients, enquiries, sales, rankings or income. Search ranking on Google is decided by Google.
8. Data protection (Data Processing terms) ⚖️
- For your patients' and customers' data kept in our software, you are the Data Fiduciary and we are your Data Processor. We process it only to provide the services and on your instructions.
- You are responsible for having a lawful basis (consent or legitimate use) to record your patients' data, for giving them notice, and for medical-record retention rules.
- We keep the data in India, protect it with reasonable security safeguards, limit staff access, and use sub-processors only under contract (AWS, Supabase, Meta WhatsApp, Resend).
- We will tell you without undue delay, and in any case within 72 hours of becoming aware, of a personal data breach affecting your data, and help you with notices you must give.
- We will help you respond to your patients' requests to access, correct or erase data.
- When the agreement ends we give you an export of your data on request within 30 days, and then delete it, except copies the law requires us to keep.
- We use aggregated, de-identified statistics to improve DawaStation; we never sell your or your patients' data.
9. Your website and content
Your name, photos and content remain yours. The website templates, software and DawaStation brand remain ours. During the term you allow us to show your content on DawaStation and your website page. On exit we provide your content in a reusable form.
10. Suspension and termination
- You can end the agreement any time by writing to us; refunds follow the Refund Policy.
- We may suspend or end the service with notice if you break this agreement, if a licence or registration lapses, or if your listing or content is unlawful or misleading; in serious cases (fraud, risk to patients) immediately.
- Clauses on fees due, data protection, liability and disputes survive termination.
11. Limitation of liability ⚖️
- We are not liable for indirect, incidental or consequential loss, loss of profit or goodwill, or for anything caused by government portals, third-party services (Google, WhatsApp, eSushrut, internet or power outages) or your own clinical or business decisions.
- Our total liability under this agreement for any claim is limited to the fees you paid us in the 12 months before the claim.
- Nothing here limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot be limited under Indian law.
12. Indemnity ⚖️
You will compensate us for losses, penalties and reasonable legal costs from third-party claims arising from your medical or pharmacy services, your content, or your breach of law or of this agreement.
13. Confidentiality
Each party keeps the other's non-public business information confidential and uses it only for this agreement.
14. Changes
We may update this agreement or a plan's features for legal, security or product reasons. We will not reduce the core features or increase the price of a plan you have already paid for during its term. For material changes we will ask you to accept the new version.
15. Law, disputes and notices
Indian law applies. Courts at Durg, Chhattisgarh have exclusive jurisdiction. Before any proceeding, the parties will try to settle the dispute by discussion for 30 days. Notices: by email to dawastation.cg@gmail.com and to the email or WhatsApp number on your account.